Terms and Conditions

Version V29062023

Welcome to our website at trailchasers.eu, owned by Omnia Simul LDA, operating under the brand "TrailChasers" with company number 517497646, registered in Portugal at Rua D. Simão Aranha 121, Aldeia de Juzo, 2750-810, Portugal (hereinafter referred to as 'Trail Chasers', 'our', 'we' or 'us'). By continuing to browse and use our website, you agree to comply with and be bound by the following terms and conditions of use, which, together with our Privacy Notice and Cookie Policy, govern our relationship with you in relation to our website. If you disagree with any part of these terms and conditions, please do not use our website. The term "you" or "your" refers to the user or viewer of our site.

The use of our website is subject to the following terms of use:

  • The content of the pages of our website is for your general information and use only. It is subject to change without notice.

  • Neither we, nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on our website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law

  • The use of any information or materials on our website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through our website meet your specific requirements.

  • Our website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced on our website that are not owned by or licensed to the operator are acknowledged on our website.

  • You must not use the TrailChasers logo or any TrailChasers brand or trademark (or any marks that are colourfully similar) without our express permission.

  • You may link to trailchasers.eu provided you do so in a way that is non-commercial, fair and legal, and does not damage or take advantage of our reputation.

  • You must not link in a way that suggests any form of approval or endorsement by Trailchasers where none exists.

  • Unauthorized use of our website may give rise to a claim for damages and/or be a criminal offence.

  • Our Website must not be framed on any other site without our permission.

  • Our website uses cookies to monitor browsing preferences. Please refer to our cookie policy for information on how our website uses cookies.

  • We may interact with our audience through social media. However, due to the nature of social media, we cannot control these social media platforms or how you set your profiles on them. Please check and set your privacy settings so that you understand and are comfortable with how your personal information on these platforms will be used.

  • From time to time, our site may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Your use of our website and any dispute arising out of such use of our website is subject to the laws of Portugal.

 

Cookies appear.

We use necessary cookies to make our website work. We would also like to set analytical cookies that help us make improvements by measuring how you use the site. These will only be set if you accept.

Privacy Policy

Version V29062023

TrailChasers.eu is owned by Omnia Simul LDA, trading as "Trail Chasers" with company number 517497646, registered in Portugal at Rua D. Simão Aranha 121, Cascais 2750-810 Portugal ("we", "us", "our").

TrailChasers.eu ("our site") features products, and we target our products to potential customers in Spain and Portugal. This Privacy Notice applies to those who use our site and anywhere else where we display or reference this Privacy Notice ("you", "your").

This Privacy Notice informs you: of the types of information we may collect about you through our website, phone, social media channels, mail, email, and any applications where this Privacy Notice may be posted; how and why we collect the information; what we use the information for; when we may disclose the information; how long we may retain such information; security; and what rights you have regarding your personal information.

By using our website, you acknowledge that we may process your personal information as described in this Privacy Notice. If you do not agree with how we process your information, please do not provide us with information. 

You may find links to external sites and resources on our website. This Privacy Notice does not apply to your use of any third-party sites, including sites that may be linked from our site or any third-party sites that link to our site.

If you have already ordered a product and signed a purchase order with us, this Privacy Notice should be read in conjunction with that purchase order and its applicable terms and conditions. 

We reserve the right to modify or change the terms of this Privacy Notice periodically. We will post any changes on this page, and if the changes are material, we will provide a more prominent notice.

Please read this Privacy Notice carefully and contact us if you have any questions.

Information Collected

The information collected about you may fall into two categories: information you provide to us, and information that is automatically collected about you when you use our website and social media channels.

Information you may choose to provide us with typically includes:

  • Your name;

  • postal address,

  • email address,

  • how you heard about us;

  • details related to our business relationship (including, but not limited to, contracts and interactions, order history, after-sales support, service agreements, customer support);

  • payment transaction details;

  • phone number; and

  • Any other personal information you provide to us when you interact with us.

If you choose not to provide us with any of the information listed above, this may affect the quality of the customer experience we can provide to you. 

Other information is data that does not directly or indirectly identify, and cannot reasonably be used to identify, a specific individual or company. You may provide other information, or it may be collected automatically. Examples may include information about your internet browser, demographic data such as Councils, Regions, and Municipalities, usage information about your use of the website, additional traffic data such as time and date of access, software crash reports, session identification numbers and access time, and other information about your use of the website.

The products and services we offer are primarily intended for adults. Therefore, we do not perform any specific processing for minors.

How information is collected

We may collect your data through the following means:

· during in-person meetings;

· phone; website, social media channels;

· participating in prize draws or an event;

· subscribing to one of our newsletters;

· responding to one of our studies or satisfaction surveys;

· through the purchase of a product or service (e.g., maintenance, repair, warranty, or a connected service);

· using a connected product;

· completing an order form and, in relation to that order:

· by post; and/or

· email communications.

Additionally, when you interact with our website, we may collect information through technology such as cookies. Please refer to the cookies section below for more details.

We may receive contact information (name and phone number) about you from third parties (e.g., product manufacturers, partners, and trade fair hosts, etc.) where you have expressed interest in our products, to enable us to contact you and assist with your inquiry. When such details are received, we will only use them in accordance with this Privacy Notice. 

Use of information

We may use your information in the following ways:

· to answer your questions;

· to evaluate and manage your request to order our product(s);

· to communicate with you via newsletters, offers, promotions, and events related to our products or services or any third parties by email, text, call, mail, or social media channels, at all times, in accordance with your preferences;

· as required by law;

· to administer promotions and surveys;

· to optimize or improve our products, services, and operations;

· to detect, investigate, and prevent activities that may violate our policies or be illegal; and/or

· to perform statistical, demographic, and marketing analyses of our website users.

Marketing

We would like to send you information about our products and services across all our brands that we think you might like. If you have agreed to receive marketing, you can always opt out later by contacting us using the details provided on our website. You have the right to stop us from contacting you for marketing purposes at any time.

Sharing Information

To the extent permitted by applicable law, we may share personal and other information with agents, subsidiaries, affiliates (certain services are provided to you by our affiliates), partners, manufacturers, co-marketing companies, delivery companies, and other third parties who perform functions on our behalf, such as marketing, hosting, billing, delivery, production, warranty and other service assistance, content management tools, analytics, customer service, fraud protection, as required by law, etc.

These entities have access to the information necessary to perform their functions and are obligated to maintain the confidentiality and security of such personal information.

These service providers are prohibited from using, selling, distributing, or altering this data in any way other than to provide the requested services.

If you agree, we may share your data with partner companies so that they can offer you their products and services. Please note that, in these circumstances, the privacy policy of the partner companies will apply to the management of your data held by them.

When we process your order, we may send your data to and use information from credit reference agencies to prevent fraudulent purchases.

We may change our ownership or corporate organization while providing products and services. As a result, please be aware that, in such a case, and to the extent permitted by law, we may transfer some or all of your information to a company that acquires all or part of our assets or to another company with which we merge.

Retention

We will only retain your personal data for as long as necessary for the purposes set out in this Privacy Notice or as long as required by law.

For retention practices regarding cookies, please refer to the cookies section below.

Security

The information collected about you is stored in secure operating environments that are not available to the public. Personal information about you, collected by us (e.g., during the order process), will only be shared with those who are essential for processing that purpose and require such data to do so. We have established systems and processes to prevent unauthorized access or disclosure of your data (e.g., we protect your data using various levels of encryption). We also ensure that any third parties we deal with keep all personal data they process on our behalf secure.

To the extent possible, your personal information is processed within the European Economic Area (EEA). However, personal information may be transferred to and stored in countries outside the European Economic Area that are subject to different data protection standards. We will take appropriate measures to ensure that transfers of personal information are in accordance with applicable law and carefully managed to protect your privacy rights and interests, and transfers are limited to countries that are recognized as providing an adequate level of legal protection or where we can be satisfied that alternative arrangements are in place to protect your privacy rights.

Your Rights

We will only collect, use, and share your personal information when we are certain that we have an appropriate legal basis to do so. 

You have the right to request:

· information on how your personal information is processed;

· a copy of that personal information;

· that any inaccuracy in your personal information is corrected immediately.

You can also:

· object to how your personal information is processed;

· request the deletion of your personal information in certain circumstances;

· request that the processing of your personal information be restricted in certain circumstances;

· prevent your personal information from being used for direct marketing purposes;

· request that we transfer the data we collect to another organization or to you, under certain conditions; and

· lodge a complaint with the National Data Protection Commission (https://www.cnpd.pt/) for Portugal; or the Spanish Data Protection Agency (https://sedeagpd.gob.es) for Spain. However, we encourage you to contact us first so that we can try to resolve your issue together.

We ask that you inform us in writing of any changes related to your personal data.

In terms of conflicts between the English, Portuguese, and Spanish versions of these terms and conditions, the English version of the Terms and Conditions is considered correct.