Terms and Conditions

Version V29062023

Welcome to our website at trailchasers.eu owned by Omnia Simul LDA, operating under the brand name "TrailChasers" with company number 517497646 registered in Portugal at Rua D. Simão Aranha 121, Aldeia de Juzo, 2750-810, Portugal (hereinafter referred to as 'Trail Chasers', 'our', 'we' or 'us'). If you continue to browse and use our website, you agree to comply with and be bound by the following terms and conditions of use, which, together with our Privacy Notice and Cookies Policy, govern our relationship with you in relation to our website. If you do not agree to any part of these terms and conditions, please do not use our website. The term "you" or "your" refers to the user or visitor of our website.

The use of our website is subject to the following terms of use:

  • The content of the pages of our website is for your general information and use only. It is subject to change without notice.

  • Neither we, nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on our website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law

  • Your use of any information or material on our website is entirely at your own risk, for which we will not be liable. It will be your own responsibility to ensure that any products, services or information available through our website meet your specific requirements.

  • Our website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited except in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced on our website that are not owned by or licensed to the operator are acknowledged on our website.

  • You must not use the TrailChasers logo or any TrailChasers brand or trademark (or any marks that are colorfully similar) without our express permission.

  • You may link to trailchasers.eu as long as you do so in a way that is non-commercial, is fair and legal, and does not harm or take advantage of our reputation.

  • You must not link in a way that suggests any form of approval or endorsement by Trailchasers where none exists.

  • Unauthorized use of our website may give rise to a claim for damages and/or be a criminal offense.

  • Our Website should not be framed on any other site without our permission.

  • Our website uses cookies to monitor your browsing preferences. Please refer to our cookie policy for information on how our website uses cookies.

  • We can interact with our audience through social media. However, due to the nature of social media, we cannot control these social media platforms or how you set up your profiles on them. Please check and set your privacy settings so that you understand and are comfortable with how your personal information on these platforms will be used

  • From time to time, our site may also include links to other sites. These links are provided for your convenience to provide further information. They do not mean that we endorse our site(s). We are not responsible for the content of the linked site(s).

  • Your use of our website and any dispute arising out of such use of our website is subject to the laws of Portugal.

 

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We use cookies as necessary to make our website work. We would also like to set analytical cookies that help us make improvements by measuring how you use the site. These will only be set if you accept.

Privacy Policy

Version V29062023

TrailChasers.eu is owned by Omnia Simul LDA trading as "Trail Chasers" with company number 517497646 registered in Portugal at Rua D. Simão Aranha 121, Cascais 2750-810 Portugal ("we", "us", "our").

TrailChasers.eu ("our site") features products and we direct our products to potential customers in Spain and Portugal. This Privacy Notice applies to those who use our website and elsewhere, where we display or reference this Privacy Notice ("you", "your").

This Privacy Notice informs you of: the types of information we may collect about you through our website, telephone, social media channels, mail, e-mail and any applications where this Privacy Notice may be posted; how and why we collect the information; what we use the information for; when we may disclose the information; how long we may retain the information; security; and what rights you have with respect to your personal information.

By using our website, you acknowledge that we may process your personal information as described in this Privacy Notice. If you do not agree with how we process your information, please do not provide it to us. 

You may find links to external sites and resources on our site. This Privacy Notice does not apply to your use of any third party websites, including websites that may be linked from our site or any third party websites that link to our site.

If you have already ordered a product and signed a purchase order with us, this Privacy Notice should be read in conjunction with that purchase order and its applicable terms and conditions. 

We reserve the right to modify or change the terms of this Privacy Notice from time to time. We will post any changes on this page and, if the changes are material, we will provide a more prominent notice.

Please read this Privacy Notice carefully and contact us if you have any questions.

Collected Information

The information collected about you can fall into two categories: information that you provide to us and information that is automatically collected about you when you use our website and social media channels.

The information you may choose to provide to us may typically include:

  • Your name;

  • postal address,

  • email address,

  • how you heard about us;

  • details relating to our business relationship (including but not limited to contracts and interactions, order history, after sales support, service contracts, customer support);

  • details of the payment transaction;

  • phone number; and also

  • Any other personal information you provide to us when you interact with us.

If you choose not to provide us with any of the information listed above, it may affect the amount of customer experience we can provide to you. 

Other information is information that does not directly or indirectly identify, and cannot reasonably be used to identify, a particular individual or company. You may provide other information or it may be collected automatically. Examples may include information about your internet browser, demographic data such as Councils, Regions and Counties, usage information about your use of the site, additional traffic data such as time and date of access, software crash reports, session ID numbers and time of access, and other information about your use of the site.

The products and services we offer are intended primarily for persons of legal age. Therefore, we do not perform any specific treatment for minors.

How the information is collected

We may collect data from you by the following means:

- during face-to-face meetings;

- telephone; website, social networking channels;

- participate in sweepstakes or an event;

- subscribe to one of our newsletters;

- response to one of our studies or satisfaction surveys;

- through purchase or a service (for example, maintenance, repair, warranty or a connected service);

- use a connected product;

- filling of an order form and, in relation to that order:

- postal; and/or

- e-mail communications.

In addition, when you interact with our website, we may collect information through technology such as cookies. Please see the cookies section below for more details.

We may receive contact information (name and telephone number) about you from third parties (e.g. the manufacturer of the products, partners and trade show hosts, etc.) where you have shown an interest in our products, to enable us to contact you and assist you with your inquiry. Where such details are received, we will only use them in accordance with this Privacy Notice. 

Use of the information

We may use your information in the following ways:

- answer your questions;

- evaluate and manage your request to order our product(s);

- communicate with you via newsletters, offers, promotions and events relating to our products or services or any third parties by email, text, call, mail or social media channels at all times in accordance with your preferences;

- as required by law;

- manage promotions and surveys;

- optimize or improve our products, services and operations;

- detect, investigate, and prevent activities that may violate our policies or be illegal; and/or

- perform statistical, demographic and marketing analyses of the users of our website.

Commercialization

We would like to send you information about our products and services across all of our brands that we think you might like. If you have agreed to receive marketing, you can always opt out later by contacting us using the details provided on our site. You have the right at any time to stop us contacting you for marketing purposes.

Share information

To the extent permitted by applicable law, we may share personal and other information with agents, subsidiaries, affiliates (certain services are provided to you by our affiliates), partners, manufacturers, comarketing companies, delivery companies and other third parties who perform functions on our behalf, such as marketing, hosting, billing, delivery, production, warranty and other service assistance, content management tools, analytics, customer service, fraud protection as required by law, etc.

These entities have access to the information necessary to perform their functions and are required to maintain the confidentiality and security of that personal information.

These service providers are prohibited from using, selling, distributing or altering this data in any way other than to provide the requested services.

If you agree, we may share your data with partner companies so that they can offer you their products and services. Please note that in these circumstances, the privacy policy of the partner companies will apply to the management of your data held by them.

When we process your order, we may submit your data and use the resulting information from credit reference agencies to prevent fraudulent purchases.

We may change our ownership or corporate organization while providing the products and services. As a result, please be aware that in such a case, and to the extent permitted by law, we may transfer some or all of your information to a company that acquires all or part of our assets or to another company with which we merge.

Retention

We will only retain your personal data for as long as necessary for the purposes set out in this Privacy Notice or as long as required by law.

For retention practices regarding cookies, please see the cookies section below.

Security

Information collected about you is stored in secure operating environments that are not available to the public. Personal information about you collected by us (for example, in the process of placing an order) will only be shared with those who are essential to the processing of that purpose and require that data to do so. We have created systems and processes to prevent unauthorized access or disclosure of your data (for example, we protect your data using various levels of encryption). We also make sure that any third parties we deal with keep secure any personal data they process on our behalf.

As far as possible, your personal information is processed within the European Economic Area (EEA). However, personal information may be transferred to, and stored in, countries outside the European Economic Area that are subject to different data protection standards. We will take appropriate steps to ensure that transfers of personal information are in accordance with applicable law and carefully managed to protect your privacy rights and interests, and transfers are limited to countries that are recognized as providing an adequate level of legal protection or where we may be persuaded that alternative arrangements exist to protect your privacy rights.

Your rights

We will only collect, use and share your personal information when we are sure that we have a proper legal basis for doing so. 

You have the right to request it:

- information about how your personal information is processed;

- a copy of this personal information;

- that any inaccuracies in your personal information are corrected immediately.

You can also:

- raise an objection about how your personal information is processed;

- request deletion of your personal information under certain circumstances;

- request that the processing of your personal information be restricted in certain circumstances;

- prevent your personal information from being used for direct marketing purposes;

- request that we transfer the data we have collected to another organization or to you, under certain conditions; and

- file a complaint with the National Data Protection Commission (https://www.cnpd.pt/ ) for Portugal; or the Spanish Data Protection Agency (https://sedeagpd.gob.es) for Spain. However, we encourage you to contact us first so that we can try to solve your problem together.

Please inform us in writing of any changes concerning your personal data.

In terms of conflicts between the English, Portuguese and Spanish versions of these terms and conditions, the English version of the Terms and Conditions shall be deemed correct.